41375MKP - Technical Call Center Specialist (TECHNOGYM TRADING)

Des de Barcelona Activa dins el Saló de l'Ocupació en col·laboració amb amb Indescat i Barcelona Sports Hub, organitzem el dia 23 d'octubre un Job Market Place presencial on podràs conèixer i entrevistar-te amb empreses del sector de l'Esport, que busquen professionals com tu.

TECHNOGYM BARCELONA necessita cobrir 1 vacant del perfil: Technical Call Center Specialist

We are looking for a Technical Call Center Specialist Barcelona who will be responsible for recording, administrating and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.

Només s’avisarà  a les persones que compleixen amb els requisits sol.licitats per l’empresa. Es confirmarà assistència i detalls a través del correu electrònic.

YOUR ROLE:

In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

• Guarantee timely response to customers requests and collect all relevant information to describe the reported problem to facilitate its resolution.
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA's.
• Provide effective solutions to known problems through proper troubleshooting and identify/order the needed spare parts in case of easy-to-solve issues.
• Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed.
• Process orders of spare parts specifically requested by customers.
• Guarantee product data collection from the market.
• Manage the collection of feedback data related to products.
• Proactively support CATs to keep support costs down and ensure timely resolution of issues in line with Customer SLA's.
• Maintain data accuracy within the working systems.
• Promptly complete all training courses to develop new skills and stay up to date with internal policies, processes, new products.

CONDICIONS LABORALS:

• Contracte Indefinit
• Núm. Hores setmanals: 40
• Horari: 9am - 18pm (with flexibility)
• Retribució brut anual: 25.000€ - 30.000€
• Categoria professional: Tècnics mitjos i assimilats